Effective Date: May 21, 2026
Tycho Solutions (“Tycho Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website at tychosolutions.us or contacting us through our forms, you agree to this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details: name, email address, mailing address, and phone number.
- Project details: service interest, property information, photos, and notes you submit through our forms.
- Communications: messages you send us by email, phone, or text.
- Automatically collected data: standard web analytics such as IP address, browser type, device type, referral source, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Respond to estimate requests, schedule appointments, and complete the work you hire us to do.
- Send appointment reminders, project updates, and service-related communications by phone, email, and SMS text message (only if you have opted in to SMS).
- Provide customer support and respond to questions.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging
If you provide your phone number and opt in to receive SMS text messages from Tycho Solutions, we may send you informational text messages related to your request, including appointment scheduling, project updates, and service follow-ups.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help.
- Carriers are not liable for any delayed or undelivered messages.
SMS opt-in data and consent is never shared with any third parties for marketing purposes. All the categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business:
- Service providers who help us run our business (for example, our customer relationship management platform, scheduling tools, email and texting providers, payment processors, and hosting providers). These vendors are permitted to use your information only to perform services for us.
- Subcontractors and trade partners assigned to your project, only as needed to complete the work.
- Legal compliance: when required by law, subpoena, or to protect the rights, safety, or property of Tycho Solutions or others.
5. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
7. Your Choices
- SMS: Reply STOP to any text from us to opt out.
- Email: Use the unsubscribe link in marketing emails, or contact us directly.
- Access, correction, deletion: Contact us at the email below to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent revision.
10. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact us at:
Tycho Solutions
Email: hello@tychosolutions.us
Phone: (480) 571-1227
Arizona ROC #364735